ABOUT THE AUTHOR

I am Patthiya Wanwarang, a customer service and aftersales professional with over 9 years of experience in customer support, service operations, and team leadership. I hold a Bachelor’s degree in Mass Communication from the Institute of International Studies, Ramkhamhaeng University (IIS RU), which has strengthened my ability to communicate effectively, manage customer expectations, and build long-term relationships through service excellence. I began my career in customer support with an IT-focused role at Honda Asian Motor, where I built a solid foundation in problem-solving, system support, and cross-functional coordination. This experience shaped my structured approach to service management and enhanced my ability to handle complex customer issues with clarity and efficiency. I have spent over 6 years and 8 months at Cibes Lift, where I have played a key role in developing and leading customer service and aftersales operations. I served as Head of Customer Service for 5.3 years, leading service and customer care teams, improving workflows, and elevating service standards. I currently hold the role of Aftersales Manager and have been in this position for 1.5 years, overseeing aftersales operations, service performance, and continuous improvement initiatives. I believe that strong aftersales service is a strategic asset that drives customer loyalty, operational excellence, and sustainable business growth.